Okta experienced a major incident on April 23, 2025 affecting Third Party, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Apr 23, 2025, 08:55 PM UTC
Okta Engineering became aware of an issue with a downstream email provider. Customers may experience errors with MFA Emails, password reset, and user activation. Affected cells: okta-emea.com:1, okta.com:1, okta.com:2, okta.com:3, okta.com:4, okta.com:6, okta.com:7, oktapreview.com:1, oktapreview.com:2, okta.com:8, okta.com:9, okta.com:11, okta.com:12, oktapreview.com:3, okta.com:14, okta.com:16, okta.com:17
- resolved Apr 24, 2025, 12:31 AM UTC
We have received confirmation that the errors have subsided. We will continue to monitor the situation until it's fully resolved.
- resolved Apr 24, 2025, 04:30 AM UTC
The issue affecting our email delivery has been resolved. Additional root cause information will be available within 10 Business days.
- resolved Apr 30, 2025, 04:44 PM UTC
The following is the RCA summary for a recent incident where a third-party provider or downstream service experienced an issue that impacted the Okta service. Timing: Incident start: April 23, 2025, at 1:55 PM PDT Incident resolved: April 23, 2025, at 2:55 PM PDT Impact: During the disruption period, customers and users in standard production and preview cells did not receive expected system-generated emails. This included emails for password resets, MFA when using email as a factor, account activation, and any other email notifications related to org or policy changes. These emails were delayed and only began to arrive once Okta’s third-party email provider recovered at approximately 2:55 PM PDT. Root Cause: Okta’s third-party downstream email provider experienced a disruption that prevented emails from being sent during the disruption period. Preventive Actions: Okta has added additional monitoring and alerting to detect such issues more rapidly in the future, enabling us to validate the issue with our downstream providers more quickly and respond.