Okta FGA experienced a major incident on August 1, 2024 affecting Core Services, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 01, 2024, 06:37 PM UTC
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information
- identified Aug 01, 2024, 06:56 PM UTC
Customers impacted by this event would have received 500 error codes when attempting to perform authorization requests. We have identified the root cause of the issue and are implementing a fix. We will provide updates as soon as they’re available.
- monitoring Aug 01, 2024, 07:13 PM UTC
We applied a fix for the issue and are monitoring the system.
- resolved Aug 01, 2024, 07:26 PM UTC
Services has been stable. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
- postmortem Aug 12, 2024, 04:53 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20240801 - Elevated Error Rates in FGA-1 Public Cloud Environment.pdf](https://cdn.auth0.com/website/20240801 - Elevated Error Rates in FGA-1 Public Cloud Environment.pdf)