Okta FGA experienced a major incident on December 19, 2024 affecting Core Services, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2024, 10:09 PM UTC
We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- investigating Dec 19, 2024, 10:28 PM UTC
Our Engineering team is currently triaging the issue and determining applicable mitigation actions. The affected users may continue to experience 5xx error codes when attempting to perform authorization requests. We will post more updates here in 15 minutes.
- monitoring Dec 19, 2024, 10:39 PM UTC
We have identified the root cause of the issue and have deployed a fix. The errors have subsided and we will continue to monitor the situation.
- resolved Dec 19, 2024, 11:01 PM UTC
Services have been stable. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
- postmortem Jan 01, 2025, 07:54 PM UTC
A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20241219-Elevated_Error_Rates_in_the_FGA_US-1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20241219-Elevated_Error_Rates_in_the_FGA_US-1_Public_Cloud_Environment.pdf)