Okta FGA incident

Elevated Errors in FGA-US-1 Public Cloud Environment

Okta FGA experienced a major incident on March 12, 2025 affecting Core Services, lasting 3m. The incident has been resolved; the full update timeline is below.

Started: Mar 12, 2025, 08:11 PM UTC
Resolved: Mar 12, 2025, 08:14 PM UTC
Duration: 3m
Detected by Pingoru: Mar 12, 2025, 08:11 PM UTC

Affected components

Core Services

Update timeline

identified Mar 12, 2025, 08:52 PM UTC

On March 12, 2025, between 20:11 and 20:14 UTC, we experienced elevated errors in our FGA US-1. Users who were affected would have experienced 5xx error codes when attempting to perform Check API authorization requests. There is no active impact, and no actions are required from our customers.
resolved Mar 12, 2025, 08:54 PM UTC

Our Engineering team implemented a fix and issue has been resolved. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.
postmortem Mar 25, 2025, 04:06 PM UTC

A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/20250312-Elevated_Errors_in_FGA_US-1_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/20250312-Elevated_Errors_in_FGA_US-1_Public_Cloud_Environment.pdf)