Oi Software experienced a major incident on June 21, 2022 affecting Charlie Web Application, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Charlie Web Application
Update timeline
- investigating Jun 21, 2022, 06:48 AM UTC
We are currently investigating this issue.
- identified Jun 21, 2022, 06:54 AM UTC
A major outage with Cloudflare (https://www.cloudflarestatus.com/) is impacting a large portion of websites world-wide, including our authentication provider Auth0. Once Cloudflare has resovled this issue Charlie will be back online.
- resolved Jun 21, 2022, 07:26 AM UTC
The issue has been resolved upstream and Charlie is now functioning normally.