OfficeRnD incident

Cache server partial outage

Major Resolved View vendor source →

OfficeRnD experienced a major incident on October 21, 2023 affecting Flex Platform and Flex Platform API and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2023, 07:02 AM UTC
Resolved
Oct 21, 2023, 07:19 AM UTC
Duration
17m
Detected by Pingoru
Oct 21, 2023, 07:02 AM UTC

Affected components

Flex PlatformFlex Platform APIZapier AppWorkplace PlatformWorkplace Platform API

Update timeline

  1. investigating Oct 21, 2023, 07:02 AM UTC

    Our cache server is not working properly, causing downtime of multiple systems.

  2. identified Oct 21, 2023, 07:04 AM UTC

    We found the source of the problem and we are implementing a solution.

  3. monitoring Oct 21, 2023, 07:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 21, 2023, 07:19 AM UTC

    This incident has been resolved.