OfficeRnD experienced a minor incident on January 30, 2024 affecting Flex Platform and Flex Platform API, lasting 6h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2024, 12:14 PM UTC
We’re experiencing performance issues through all services. Our team is actively working to resolve this. We will provide more details in 1 hour.
- identified Jan 30, 2024, 12:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 30, 2024, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jan 30, 2024, 03:27 PM UTC
We are currently investigating this issue.
- monitoring Jan 30, 2024, 04:49 PM UTC
We've mitigated the problem by disabling the global search functionality. We are implementing a fix that will allow us to reenable it.
- monitoring Jan 30, 2024, 06:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 30, 2024, 07:01 PM UTC
We've resolved the incident - the cause was the global search feature, so we've disabled it until we implement a fix. The immediate fix will be to disable the global search by invoices, as it is the actual cause of the problem. This fix will be released tomorrow and the feature will be reenabled. If you submitted a support ticket about this, the support team will keep you posted.