Obsidian Security Outage History

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Obsidian Security had 30 outages in the last 2 years totaling 10h 30m of downtime — averaging 1.2 incidents per month.

There were 30 Obsidian Security outages since July 11, 2024 totaling 10h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.obsidiansecurity.com

Minor August 15, 2024

Certain Okta rules unexpectedly changed to passing

Detected by Pingoru
Aug 15, 2024, 09:48 PM UTC
Resolved
Aug 16, 2024, 12:05 AM UTC
Duration
2h 17m
Affected: Posture Management
Timeline · 4 updates
  1. investigating Aug 15, 2024, 09:48 PM UTC

    We are currently investigating an issue impacting a subset of Okta posture rules. Impacted customers may find that the rules noted below will have unexpectedly moved from a failing to passing state. In the course of addressing the underlying cause, and rules being reverted to their proper state, posture drift alerts may be received. #Global session policies with long max session lifetime #Global session policies without MFA required #Policies in Okta with zero assigned rules #Global session policies with long session timeout #Users only covered by the default global session sign-on rule # Sign-on policies with MFA required on new devices only

  2. identified Aug 15, 2024, 09:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 15, 2024, 09:53 PM UTC

    The root cause has been identified, and a fix is currently under review.

  4. resolved Aug 16, 2024, 12:05 AM UTC

    The incident has been resolved. Thank you for your cooperation. If you experience any further issues, please don't hesitate to reach out to our support team

Read the full incident report →

Major August 9, 2024

Pause in Activity Stream and Custom Alerts

Detected by Pingoru
Aug 09, 2024, 01:23 AM UTC
Resolved
Aug 09, 2024, 05:53 AM UTC
Duration
4h 29m
Affected: Threat Management
Timeline · 2 updates
  1. identified Aug 09, 2024, 01:23 AM UTC

    We are currently investigating an issue impacting the Obsidian activity stream and custom alerts. Customers may experience a pause in activity and a delay in custom alerts during this period.

  2. resolved Aug 09, 2024, 05:53 AM UTC

    This incident has been resolved, and all affected services have been restored. All services are now fully operational. If you encounter any further issues, please reach out to our support team.

Read the full incident report →

Major July 25, 2024

[Admin Authentication] Issues with authenticating to Obsidian Admin portal

Detected by Pingoru
Jul 25, 2024, 07:11 PM UTC
Resolved
Jul 25, 2024, 07:22 PM UTC
Duration
11m
Affected: Admin Authentication & SSO
Timeline · 2 updates
  1. investigating Jul 25, 2024, 07:11 PM UTC

    We are currently investigating an issue with our Admin portal authentication service which might prevent users from successfully authenticating to the Obsidian platform. When navigating to the login prompt, the option to use SSO for authentication might not appear. Our teams are currently investigating the issue and any updates will be posted on this incident notification.

  2. resolved Jul 25, 2024, 07:22 PM UTC

    The issue has been resolved and confirmed to be working as expected. We appreciate your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out.

Read the full incident report →

Major July 23, 2024

UI Error Message or 50x error when making posture or alert changes

Detected by Pingoru
Jul 23, 2024, 12:42 PM UTC
Resolved
Jul 23, 2024, 01:07 PM UTC
Duration
24m
Affected: Posture ManagementThreat Management
Timeline · 3 updates
  1. investigating Jul 23, 2024, 12:42 PM UTC

    We are currently investigating an issue impacting interaction with the Obsidian posture module that may result in an UI error or 50x error being received when making changes or updates within the module.

  2. monitoring Jul 23, 2024, 01:00 PM UTC

    The fix has been deployed and is currently under monitoring. We are closely observing the system to ensure the issue is fully resolved. Further updates will be provided as needed.

  3. resolved Jul 23, 2024, 01:07 PM UTC

    The issue has been resolved and confirmed to be working as expected. We appreciate your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out.

Read the full incident report →

Minor July 11, 2024

No data shown for a subset of Microsoft posture settings

Detected by Pingoru
Jul 11, 2024, 03:29 PM UTC
Resolved
Jul 11, 2024, 06:36 PM UTC
Duration
3h 7m
Affected: Posture Management
Timeline · 4 updates
  1. identified Jul 11, 2024, 03:29 PM UTC

    Our systems have detected an issue impacting Microsoft posture settings that may result in "No Data" being displayed for a subset of settings. Our engineering team is currently working to address the underlying issue. Additional status updates will be posted at 9:30am PDT

  2. identified Jul 11, 2024, 04:41 PM UTC

    Update 1: The engineering team has identified the root cause of the issue . They are actively working on a resolution. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as soon as more information is available.

  3. monitoring Jul 11, 2024, 06:16 PM UTC

    The fix has been deployed and is currently under monitoring. We are closely observing the system to ensure the issue is fully resolved. Further updates will be provided as needed.

  4. resolved Jul 11, 2024, 06:36 PM UTC

    The issue has been resolved and confirmed to be working as expected. We appreciate your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out.

Read the full incident report →