nyris incident

Customer portal is not reporting requests (NYRIS-5169)

Major Resolved View vendor source →

nyris experienced a major incident on February 25, 2022 affecting Portal, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2022, 02:51 PM UTC
Resolved
Feb 25, 2022, 03:12 PM UTC
Duration
20m
Detected by Pingoru
Feb 25, 2022, 02:51 PM UTC

Affected components

Portal

Update timeline

  1. investigating Feb 25, 2022, 02:51 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 25, 2022, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 25, 2022, 03:12 PM UTC

    The incident has been resolved. Due to wrong configuration, the request information could not be fetched. The issue started at 2022-02-23 1:10 PM