nyris incident

Services not reachable

Major Resolved View vendor source →

nyris experienced a major incident on September 1, 2022 affecting Portal and Visual search and 1 more component, lasting 7h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2022, 02:07 PM UTC
Resolved
Sep 01, 2022, 09:13 PM UTC
Duration
7h 5m
Detected by Pingoru
Sep 01, 2022, 02:07 PM UTC

Affected components

PortalVisual searchOCR searchData APIObject recognitionVisual recommendations

Update timeline

  1. investigating Sep 01, 2022, 02:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 01, 2022, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 01, 2022, 09:13 PM UTC

    This incident has been resolved. Due to a network configuration issue, the services were not reachable. This has affected all of the services, resulting in timeouts on requests.