nyris incident

[INFRA-1627] Search API outage

Critical Resolved View vendor source →

nyris experienced a critical incident on December 22, 2022 affecting Portal and Visual search and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2022, 01:39 PM UTC
Resolved
Dec 23, 2022, 02:33 PM UTC
Duration
1d
Detected by Pingoru
Dec 22, 2022, 01:39 PM UTC

Affected components

PortalVisual searchOCR searchData APIObject recognitionVisual recommendations

Update timeline

  1. investigating Dec 22, 2022, 01:39 PM UTC

    We are currently investigating an outage of multiple APIs.

  2. identified Dec 22, 2022, 04:39 PM UTC

    We have identified the cause of the service outage and have implemented a fix

  3. monitoring Dec 22, 2022, 04:44 PM UTC

    Our services are back up and we're continuing to monitor the situation.

  4. resolved Dec 23, 2022, 02:33 PM UTC

    This incident has been resolved.