nyris incident

Increased request latency

Critical Resolved View vendor source →

nyris experienced a critical incident on March 9, 2023 affecting Visual search, lasting 18h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2023, 10:02 PM UTC
Resolved
Mar 10, 2023, 04:19 PM UTC
Duration
18h 16m
Detected by Pingoru
Mar 09, 2023, 10:02 PM UTC

Affected components

Visual search

Update timeline

  1. investigating Mar 09, 2023, 10:02 PM UTC

    We are investigating an issue that may result in increased request latency and failing requests.

  2. identified Mar 09, 2023, 10:05 PM UTC

    We have identified the cause of the issue and are currently implementing a fix.

  3. identified Mar 09, 2023, 10:46 PM UTC

    We are continuing to implement a fix for the issue.

  4. monitoring Mar 09, 2023, 11:51 PM UTC

    The fix has been applied and search is back. We are continuing to monitor the situation.

  5. resolved Mar 10, 2023, 04:19 PM UTC

    This incident has been resolved.