nyris incident

NYRIS-6007 Occasional timeouts when using visual search or recommendations

Major Resolved View vendor source →

nyris experienced a major incident on October 25, 2023 affecting Visual search and Visual recommendations, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2023, 11:22 AM UTC
Resolved
Oct 26, 2023, 05:02 PM UTC
Duration
1d 5h
Detected by Pingoru
Oct 25, 2023, 11:22 AM UTC

Affected components

Visual searchVisual recommendations

Update timeline

  1. investigating Oct 25, 2023, 11:22 AM UTC

    From 6:30 UTC, we are experiencing decreased availability issues with visual search and recommendation system, causing requests to have high duration or time out in irregular intervals. We are investigating the issue.

  2. identified Oct 25, 2023, 03:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 25, 2023, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 26, 2023, 05:02 PM UTC

    This incident has been resolved.