nyris incident

DEV-2783 Recommend API returns empty result sets

Critical Resolved View vendor source →

nyris experienced a critical incident on May 23, 2024 affecting Visual search and Visual recommendations, lasting 21d 2h. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 12:00 PM UTC
Resolved
Jun 13, 2024, 02:36 PM UTC
Duration
21d 2h
Detected by Pingoru
May 23, 2024, 12:00 PM UTC

Affected components

Visual searchVisual recommendations

Update timeline

  1. identified Jun 04, 2024, 02:10 PM UTC

    Recommendation requests return empty result sets. We have identified the issue and are working on resolving it.

  2. identified Jun 07, 2024, 07:55 AM UTC

    Search requests return no results after a configuration change. We have identified the issue and are deploying fixes.

  3. monitoring Jun 07, 2024, 11:32 AM UTC

    After deploying the fixes, the Recommendation and Search APIs are working again. We are continuing to monitor the situation.

  4. resolved Jun 13, 2024, 02:36 PM UTC

    This incident has been resolved.