NVIDIA GeForce incident

Customers are able to launch games. - Service has been restored

NVIDIA GeForce experienced a notice incident on September 11, 2025 affecting NVIDIA Global Services, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started: Sep 11, 2025, 05:26 PM UTC
Resolved: Sep 13, 2025, 01:11 AM UTC
Duration: 1d 7h
Detected by Pingoru: Sep 11, 2025, 05:26 PM UTC

Affected components

NVIDIA Global Services

Update timeline

investigating Sep 11, 2025, 05:26 PM UTC

GeForce NOW is experiencing high demand resulting in users experience intermittent errors when launching games.
investigating Sep 11, 2025, 06:26 PM UTC

Investigating - GeForce NOW is experiencing high demand resulting in GeForce NOW apps not loading or games not launching. We are actively investigating the issue.
identified Sep 11, 2025, 08:02 PM UTC

We are actively working to mitigate the current issues.
identified Sep 11, 2025, 10:28 PM UTC

We are continuing to work on a fix for this issue.
identified Sep 12, 2025, 04:21 AM UTC

We are actively working on the current issue. Customers continue to see issues when loading content and launching games.
monitoring Sep 12, 2025, 05:50 AM UTC

We have mitigated the issue impacting users and are closely monitoring all services.
monitoring Sep 12, 2025, 05:51 AM UTC

We are continuing to monitor for any further issues. Investigating - Feature tags on games (RTX, HDR, Reflex, etc) are not currently visible. The features still work in-game for supported titles.
monitoring Sep 12, 2025, 07:31 PM UTC

Please read this knowledge base article for information on membership compensation related to the service interruption. https://nvidia.custhelp.com/app/answers/detail/a_id/5714
resolved Sep 13, 2025, 01:11 AM UTC

This incident has been resolved.