Nutanix incident

Unable to start new sessions on Frame main production accounts

Major Resolved View vendor source →

Nutanix experienced a major incident on March 24, 2018, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2018, 06:10 PM UTC
Resolved
Mar 24, 2018, 06:51 PM UTC
Duration
40m
Detected by Pingoru
Mar 24, 2018, 06:10 PM UTC

Update timeline

  1. identified Mar 24, 2018, 06:10 PM UTC

    We are currently experiencing an issue that prevents users from starting new sessions on Frame's main production system (accounts on Frame Publisher are not affected). Users in existing sessions are also not affected and are able to continue working. We have identified the issue and are working to resolve it as soon as possible. Please check back at status.fra.me for updates.

  2. monitoring Mar 24, 2018, 06:47 PM UTC

    We have deployed an update to resolve the issue and have verified that sessions can be started again. We will continuing monitoring the system, however, to ensure the resolution addresses all new sessions.

  3. resolved Mar 24, 2018, 06:51 PM UTC

    Further testing confirms that the system is fully operational. We've closed this status update as resolved, but will continue to monitor.