Nutanix experienced a major incident on September 4, 2018, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 04, 2018, 03:29 PM UTC
We are currently experiencing an issue that prevents users from starting new sessions on Azure Infrastructure. We have identified the issue as an Azure Datacenter issue and are in contact with Microsoft. Please check back at status.fra.me for updates. You can also check on https://azure.microsoft.com/en-us/status/ for updates from Microsoft.
- monitoring Sep 04, 2018, 07:40 PM UTC
We are continuing to monitor this Azure issue and are awaiting more information from Microsoft. Up-to-date information on this issue can be found directly from Microsoft here: https://azure.microsoft.com/en-us/status/
- monitoring Sep 05, 2018, 03:39 PM UTC
Microsoft Azure has restored non-regional services that were affected by their outage. As a result, most Frame users on Azure are able to work normally. The Azure South Central US region, however, is still experiencing problems. Please refer to https://azure.microsoft.com/en-us/status/ for the latest status from Microsoft.
- monitoring Sep 06, 2018, 01:47 AM UTC
Microsoft is still showing issues in the Azure South Central US region. We will continue to monitor the situation and you can also refer to https://azure.microsoft.com/en-us/status/ for the latest status from Microsoft.
- monitoring Sep 06, 2018, 04:59 PM UTC
We continue to see impacted performance on Azure accounts. Customers may experience difficulties connecting to instances on Frame that use Azure as the backend infrastructure. We will continue to monitor this issue. More details can be found at https://azure.microsoft.com/en-us/status/
- monitoring Sep 06, 2018, 07:02 PM UTC
Azure continues to restore and improve on service availability of its resources. We are still seeing an impact to our Frame Instances running on Azure and will continue to monitor the situation. More information can be found here: https://azure.microsoft.com/en-us/status/
- monitoring Sep 07, 2018, 12:15 AM UTC
The Azure team at Microsoft continues to restore and improve on service availability of its resources. Customers should continue to see improvements in services and stability. We will continue to monitor the situation until serivces are fully restored. More information can be found here: https://azure.microsoft.com/en-us/status/
- resolved Sep 07, 2018, 04:51 PM UTC
Microsoft is reporting that all Azure systems and services have been restored. Frame instances running on Azure should operate normally.