Nutanix experienced a major incident on August 25, 2020, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 25, 2020, 02:06 PM UTC
We are currently experiencing an issue that might prevent some users from starting sessions on our Xi Frame Platform. We are currently investigating the cause of this issue. This issue does not appear to be affecting publisher.fra.me or our app.fra.me Platforms. Please check back at status.nutanix.com for updates.
- monitoring Aug 25, 2020, 03:30 PM UTC
Queued tasks are processing normally and instances should now operate as expected. Any backlog tasks should be processed shortly. Instances and sessions should power up and start as expected. Please check back at status.nutanix.com for updates.
- monitoring Aug 25, 2020, 05:22 PM UTC
We are continuing to see impacted server and session starts on some accounts. Some customers may experience difficulties starting or connecting to instances on Frame. Please check back at status.nutanix.com for updates.
- monitoring Aug 25, 2020, 06:46 PM UTC
We have resolved the issue on our Xi Frame Platform. Instances on all Platforms should now operate as expected.
- resolved Aug 25, 2020, 06:58 PM UTC
This incident has been resolved.