Nutanix experienced a major incident on September 16, 2020, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 16, 2020, 04:43 PM UTC
Users accessing Xi Government Cloud platforms (frame.nutanix.us, beam.nutanix.us, console.nutanix.us) are experiencing high rates of failure during login. Other platforms are not impacted. This issue is being investigated.
- investigating Sep 16, 2020, 04:47 PM UTC
Root cause of this login issue has been identified and mitigation is in progress. Users with existing Frame sessions are not impacted.
- resolved Sep 16, 2020, 04:50 PM UTC
Login errors for Xi Government Cloud platforms have been resolved.