Nutanix experienced a minor incident on December 18, 2020, lasting 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 18, 2020, 09:41 PM UTC
We are seeing intermittent issues logging in, starting sessions, and navigating the admin UI. We are investigating the issue and will post updates here.
- investigating Dec 18, 2020, 10:09 PM UTC
We have taken initial remediation steps and are seeing a reduction in the intermittent issues. We'll continue to monitor and post updates.
- resolved Dec 18, 2020, 10:25 PM UTC
We are no longer seeing the intermittent issues reported. We are continuing to investigate the root cause and will continue to monitor for further issues, but at this point the incident is resolved.
- postmortem Dec 18, 2020, 10:37 PM UTC
Our initial determination of root cause is that this incident stems from an incident within AWS \(posted at 2:13 p.m PST at [https://status.aws.amazon.com/](https://status.aws.amazon.com/) shortly after our initial post\). The issue affected a single AWS availability zone, used by the Frame platform. Since the Frame platform is deployed across multiple availability zones, the impact was intermittent.