Nutanix incident

Scrolling issue within Frame session when accessing via latest version of Google Chrome

Minor Resolved View vendor source →

Nutanix experienced a minor incident on March 15, 2021, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2021, 07:17 PM UTC
Resolved
Mar 15, 2021, 08:41 PM UTC
Duration
1h 24m
Detected by Pingoru
Mar 15, 2021, 07:17 PM UTC

Update timeline

  1. investigating Mar 15, 2021, 07:17 PM UTC

    We have confirmed that there is an application scrolling issue via mouse/trackpad within Frame sessions for users leveraging the latest release of Google Chrome v89.0.4389.90 (released on March 13, 2021). An update to resolve this issue is under development and should be available shortly. An immediate work-around for affected users is to downgrade the Chrome version or use an alternate browser.

  2. identified Mar 15, 2021, 07:17 PM UTC

    The issue has been identified and a resolution is being implemented.

  3. monitoring Mar 15, 2021, 08:11 PM UTC

    An update has been deployed which seems to have resolved this issue. No updates to the Sandbox or re-publishing is required. We will continue to monitor this situation closely. If your users are still experiencing the issue, please have them close their session and start a new session. If the issue persists after starting a new session, please open a support ticket with Nutanix Support.

  4. monitoring Mar 15, 2021, 08:40 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 15, 2021, 08:41 PM UTC

    This incident has been resolved.