Nutanix incident
Microsoft Azure AD Outage Impacting Launch of Frame Sessions
Nutanix experienced a major incident on March 15, 2021, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 15, 2021, 08:37 PM UTC
Frame customers with accounts deployed on Microsoft Azure or using Azure AD for authentication may be experiencing issues logging in with Azure AD or launching new Frame sessions. This appears to be related to the Azure AD outage that Microsoft has recently posted on https://status.azure.com. Below is a copy of the incident post from Microsoft: "Warning: Authentication errors across multiple Microsoft services - Investigating SUMMARY OF IMPACT: Starting at approximately 19:15 UTC on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and the Azure Portal. CURRENT STATUS: Engineering teams have been engaged and are currently investigating. The next update will be provided in 60 minutes or as events warrant. This message was last updated at 19:58 UTC on 15 March 2021" Nutanix is also investigating the issue and will update this incident with relevant notices. We recommend monitoring both the Nutanix Status page as well as Microsoft Azure Status page for the latest updates.
- investigating Mar 15, 2021, 09:11 PM UTC
Microsoft has updated the Azure AD incident from 'Warning' to 'Critical' and have identified the underlying cause of the issue. Please continue to monitor https://status.azure.com for the latest updates on this incident.
- identified Mar 15, 2021, 09:25 PM UTC
Microsoft is currently in the process of rolling out a mitigation worldwide for this issue. Please continue to monitor https://status.azure.com for the latest updates on this incident.
- monitoring Mar 15, 2021, 10:33 PM UTC
Microsoft has deployed the fix to all affected regions and is reporting that error rates with Azure AD-dependent services are starting to decrease. Nutanix is also seeing Frame accounts hosted on Azure starting to recover. Please continue to monitor https://status.azure.com for the latest updates on this incident.
- resolved Mar 15, 2021, 11:07 PM UTC
Nutanix is no longer seeing any authentication errors related to Azure AD and customer Azure Cloud Accounts have either already recovered or are in the process of recovering and becoming available. We will continue to monitor the situation closely. Please check https://status.azure.com for any updates from Microsoft on this incident.