Performance Degradation for Frame Accounts Deployed in Azure Related to Emerging Azure Service Outage

Update timeline

1. investigating Apr 01, 2021, 10:11 PM UTC

   We are seeing some degraded performance for Frame Accounts running workloads in Microsoft Azure. Issues may include inability to power on VMs or successfully connect to a Frame session. Microsoft has reported an emerging issue at https://status.azure.com. We are still investigating, please monitor Microsoft’s status page and we will also post updates here as we receive more information.

2. investigating Apr 01, 2021, 10:16 PM UTC

   Per Azure Status: "Engineering is investigating an issue with DNS that is impacting several downstream Azure services."

3. identified Apr 01, 2021, 10:53 PM UTC

   Latest update from Microsoft: "Microsoft rerouted traffic to our resilient DNS capabilities and are seeing improvement in service availability. We are continuing to investigate the cause of the DNS issue." Nutanix is starting to see some Azure Cloud Accounts coming back online. Please continue to monitor https://status.azure.com for the latest updates.

4. monitoring Apr 01, 2021, 11:54 PM UTC

   We are seeing more Azure Cloud Accounts recovering and becoming available. Nutanix will continue to monitor the situation and provide any relevant updates.

5. resolved Apr 02, 2021, 01:27 AM UTC

   Azure is reporting that DNS issues are fully mitigated. Frame Accounts deployed on Azure should now be operational. RCA will be provided by Microsoft and should be made available here: https://status.azure.com/en-us/status/history/