Nutanix experienced a critical incident on July 22, 2021, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 22, 2021, 04:00 PM UTC
Access to Frame is currently not available. We are investigating the issue. This appears to be a DNS issue that is affecting several Nutanix sites including console.nutanix.us, my.nutanix.com and portal.nutanix.com.
- investigating Jul 22, 2021, 04:13 PM UTC
Users who are actively in a Frame session do not appear to be affected. But users trying to access Frame and start a new session may experience issues.
- investigating Jul 22, 2021, 04:14 PM UTC
We are continuing to investigate this issue.
- investigating Jul 22, 2021, 04:22 PM UTC
This incident appears to be affecting a wide variety of websites beyond Nutanix. It may be related to an issue with Akamai’s Edge DNS service, which is our upstream provider. Please see this site for details: https://edgedns.status.akamai.com/. We will continue to provide updates as information is made available.
- monitoring Jul 22, 2021, 04:47 PM UTC
It appears that Akamai's Edge DNS Service is recovering. Users should now be able to successfully access Frame. We will continue to monitor the situation and provide relevant updates.
- resolved Jul 22, 2021, 05:10 PM UTC
Frame Platform appears to be fully functional. If there are any relevant updates we will provide them as they become available.