Nutanix incident

Unable to Access the Frame Platform

Major Resolved View vendor source →

Nutanix experienced a major incident on September 20, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2021, 04:31 PM UTC
Resolved
Aug 28, 2021, 07:30 AM UTC
Duration
—
Detected by Pingoru
Sep 20, 2021, 04:31 PM UTC

Update timeline

  1. resolved Sep 20, 2021, 04:31 PM UTC

    The Nutanix Systems team executed the MPR (Master Password Rotation) procedure in order to rotate the master password as required for security compliance. The process was completed but a few components of the process were reported as failed. Following the processing of the procedure, customers were unable to access the Frame Platform.