Nutanix incident

Frame service outage across multiple regions

Critical Resolved View vendor source →

Nutanix experienced a critical incident on November 7, 2021, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2021, 09:46 AM UTC
Resolved
Nov 07, 2021, 10:25 AM UTC
Duration
39m
Detected by Pingoru
Nov 07, 2021, 09:46 AM UTC

Update timeline

  1. investigating Nov 07, 2021, 09:46 AM UTC

    We are currently seeing that access to Frame services are being impacted across multiple regions. Symptoms include inability to start new Frame sessions, view the Status page in the Frame Dashboard, or access the Sandbox page. Users in existing sessions are not affected. We are investigating the situation and will post updates here.

  2. resolved Nov 07, 2021, 10:25 AM UTC

    We have resolved the issue and users can now start new sessions again and admin access to the affected Frame Dashboard pages has been restored. The root cause was related to how some of our more recently updated backend services were affected by the US daylight savings time change. Note, that users already in sessions at the start of the incident were not affected by this issue.