Nuance PowerShare had 31 outages in the last 2 years totaling 579h 14m of downtime — averaging 1.3 incidents per month.
There were 31 Nuance PowerShare outages since September 30, 2024 totaling 579h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating reports of issues accessing the mPower application.
The issue has been identified, and we are working to restore service.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
Users may experience latency issues and message delivery may be delayed in PowerConnect Actionable Findings (PCAF). This issue has been investigated and resolution is in progress.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team is currently investigating an issue at our Outbound Call Center which is impacting their ability to follow-up on actionable results. At this time, please follow-up on all actionable results internally. We will provide updates as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue where AutoText Manager is not available in PowerScribe One Essentials. Users will still be able to use current AutoText but are unable to edit and create new ones. We are working on resolving this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with PowerConnect Actionable Findings that may impact SMS alert delivery. At this time, Nuance is monitoring and directly notifying clients via phone of critical alerts where an impact is present while we work to address the notifications issue. Thank you for your patience while we work to resolve this as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.