Nuance PowerShare Outage History

Started Oct 29, 2025, 05:56 PM UTC· resolved Oct 30, 2025, 01:15 AM UTC

1. identified Oct 29, 2025, 05:56 PM UTC

   Microsoft is experiencing an Azure Front Door outage and is actively investigating the issue with the highest priority. This issue is impacting Actionable Findings Notification Services and some SMS, Paging, Calls, and Email services are currently unavailable. If necessary, please proceed with your organization's downtime/alternate procedures. An additional notification will follow as details become available. Thank you for your patience and continued partnership.

2. monitoring Oct 29, 2025, 11:58 PM UTC

   Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to the Actionable Findings product offering, though we continue to monitor until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.

3. resolved Oct 30, 2025, 01:15 AM UTC

   Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and functioning at normal levels. Users of Actionable Findings can now access their application without disruption. Thank you for your patience and continued partnership.

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Started Oct 29, 2025, 05:55 PM UTC· resolved Oct 30, 2025, 01:14 AM UTC

1. identified Oct 29, 2025, 05:55 PM UTC

   Microsoft is experiencing an Azure Front Door outage and is actively investigating the issue with the highest priority. This issue is impacting the ability to log into Communicator. If necessary, please proceed with your organization's downtime procedures. An additional notification will follow as details become available. Thank you for your patience and continued partnership.

2. monitoring Oct 29, 2025, 11:58 PM UTC

   Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to the PowerConnect Communicator product offering, though we continue to monitor until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.

3. resolved Oct 30, 2025, 01:14 AM UTC

   Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and functioning at normal levels. Users of PowerConnect Communicator can now access their application without disruption. Thank you for your patience and continued partnership.

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Started Oct 29, 2025, 05:00 PM UTC· resolved Oct 30, 2025, 01:18 AM UTC

1. investigating Oct 29, 2025, 05:00 PM UTC

   We are currently experiencing issues accessing the mPower portal.

2. identified Oct 29, 2025, 05:53 PM UTC

   Microsoft is experiencing an Azure Front Door outage. This has caused a service disruption affecting availability of the mPower product. Microsoft is actively investigating the issue with the highest priority. Thank you for your patience and continued partnership.

3. identified Oct 29, 2025, 08:15 PM UTC

   Microsoft is in the process of mitigating the issue impacting Azure Front Door. Remediation steps have been initiated and deployed, with initial signs of recovery being observed. Full recovery will take some time. Please visit the Azure Status page for more information at https://azure.status.microsoft/en-us/status. This issue continues to affect availability of the mPower product. Thank you for your patience and continued partnership.

4. monitoring Oct 29, 2025, 11:33 PM UTC

   Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to our mPower product offering. Users may however continue to experience intermittent service disruptions including the inability to log in during this period until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.

5. resolved Oct 30, 2025, 01:18 AM UTC

   Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and are functioning at normal levels. Users of mPower can now access their application without disruption. Thank you for your patience and continued partnership.

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Started Aug 25, 2025, 02:01 PM UTC· resolved Aug 25, 2025, 02:38 PM UTC

1. monitoring Aug 25, 2025, 02:01 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Studies not routing through Auto Order Generation (AOG) workflow to PACS - Studies queue'd on local AOG worklist with a blank status Images: Users are encouraged to wait on re-pushing studies as the studies will queue and resume/post after the remediation is completed on the back end.

2. resolved Aug 25, 2025, 02:38 PM UTC

   Issues resolved. Clients should not need to resubmit any studies that were sent this morning during the maintenance period. They should post/reconcile as expected.

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Started Aug 17, 2025, 10:22 AM UTC· resolved Aug 17, 2025, 12:06 PM UTC

1. investigating Aug 17, 2025, 10:22 AM UTC

   Description: System is being moved from Nuance Azure environment to Primordial Design Inc’s Azure environment. Platforms Affected: PowerConnect Communicator Behavior: PowerConnect Communicator will be unavailable during this time Post Maintenance: No software updates or local changes are required by clients in regard to this maintenance.

2. resolved Aug 17, 2025, 12:06 PM UTC

   This incident has been resolved.

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Started Jul 23, 2025, 12:15 PM UTC· resolved Jul 23, 2025, 08:27 PM UTC

1. identified Jul 23, 2025, 04:31 PM UTC

   Issue: We are currently experiencing a disruption in the Auto Order Generation (AOG) workflow, which may result in orders not being automatically created or reconciled as expected. Our engineering teams have identified the issue and are actively working on a resolution. Platform: Auto Order Generation (AOG) workflow In the meantime, we recommend the following: Manual Order Creation: If your workflow depends on timely order reconciliation, please proceed with manual order creation to ensure continuity of service. This includes reconciling studies directly within your PACS or EMR system as needed. Monitoring and Recovery: Most studies that entered the AOG workflow during the disruption have been queued and will resume processing once remediation is complete. However, any studies that failed to reconcile should be manually reviewed and processed. We understand the importance of this workflow to your operations and apologize for the inconvenience. We will provide updates as soon as the issue is fully resolved.

2. monitoring Jul 23, 2025, 06:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 23, 2025, 08:27 PM UTC

   This incident has been resolved.

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Started Jul 09, 2025, 08:00 AM UTC· resolved Jul 10, 2025, 03:00 AM UTC

1. identified Jul 09, 2025, 11:15 PM UTC

   Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following 502 error with attempt to login + Problems accessing the PowerShare website - We have multiple teams working on getting this resolved. Apologies for the delay.

2. identified Jul 10, 2025, 12:08 AM UTC

   We have multiple teams working on getting this resolved. Apologies for the delay.

3. identified Jul 10, 2025, 01:16 AM UTC

   We have multiple teams working on getting this resolved. We apologize for any impact to your users/workflows due to the service interruption

4. monitoring Jul 10, 2025, 02:06 AM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Jul 10, 2025, 03:00 AM UTC

   This incident has been resolved.

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Started Jul 01, 2025, 05:07 PM UTC· resolved Jul 01, 2025, 07:35 PM UTC

1. investigating Jul 01, 2025, 05:07 PM UTC

   We are currently investigating intermittent errors when using Quality Check and Smart Assist functionality.

2. investigating Jul 01, 2025, 05:46 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 01, 2025, 07:35 PM UTC

   This incident has been resolved.

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