Nuance PowerShare incident

PowerShare Auto Order Generation Delays

Major Resolved View vendor source →

Nuance PowerShare experienced a major incident on August 18, 2026 affecting PowerShare Platform, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 02:38 PM UTC
Resolved
Aug 18, 2026, 04:50 PM UTC
Duration
2h 12m
Detected by Pingoru
Aug 18, 2026, 02:38 PM UTC

Affected components

PowerShare Platform

Update timeline

  1. investigating Aug 18, 2026, 02:38 PM UTC

    Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays for studies pushed into the Auto Order Generation (AOG) workflow - Study status not changing (stuck in blank or posted status) - Studies not routing through workflow. Images: Users are encouraged to wait on re-pushing images to their AOG workflow as we are processing through a backlog.

  2. monitoring Aug 18, 2026, 04:17 PM UTC

    A fix has been deployed and we are validating.

  3. resolved Aug 18, 2026, 04:50 PM UTC

    AOG issues resolved.