Nuance Mix Platform US incident

Mix.nlu and Mix.dialog unstable for some users

Major Resolved View vendor source →

Nuance Mix Platform US experienced a major incident on September 11, 2020 affecting Mix.nlu and Mix.dialog, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2020, 07:35 PM UTC
Resolved
Sep 11, 2020, 07:55 PM UTC
Duration
20m
Detected by Pingoru
Sep 11, 2020, 07:35 PM UTC

Affected components

Mix.nluMix.dialog

Update timeline

  1. investigating Sep 11, 2020, 07:35 PM UTC

    We are actively investigating issues with use of Mix.nlu and Mix.dialog for some users.

  2. identified Sep 11, 2020, 07:46 PM UTC

    Restoring services.

  3. monitoring Sep 11, 2020, 07:51 PM UTC

    Restored. Actively Monitoring.

  4. resolved Sep 11, 2020, 07:55 PM UTC

    Services Restored and Healthy.