Nuance Mix Platform US experienced a critical incident on September 18, 2020 affecting Mix Community, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Mix Community
Update timeline
- investigating Sep 18, 2020, 01:49 PM UTC
Please be advised the Mix Community is down and we are actively investigating.
- identified Sep 18, 2020, 05:24 PM UTC
All, we are aware and are currently pausing our efforts as this is being investigated by our cloud provider. Please be advised we will remediate ASAP. Thank you for your patience.
- monitoring Sep 18, 2020, 08:32 PM UTC
Service restored and actively being monitored. Apologies for the disruption. Thanks for your understanding.
- resolved Sep 18, 2020, 08:43 PM UTC
Services are healthy and online.