Nuance Mix Platform US incident

Observing Issues with requests to ASR, NLU and DLGaaS

Major Resolved View vendor source →

Nuance Mix Platform US experienced a major incident on September 30, 2020 affecting Configuration and Storage and ASRaaS and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2020, 08:30 PM UTC
Resolved
Sep 30, 2020, 08:49 PM UTC
Duration
19m
Detected by Pingoru
Sep 30, 2020, 08:30 PM UTC

Affected components

Configuration and StorageASRaaSNLUaaSDLGaaS

Update timeline

  1. investigating Sep 30, 2020, 08:30 PM UTC

    We are currently investigating the issue.

  2. identified Sep 30, 2020, 08:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2020, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2020, 08:49 PM UTC

    The incident has been resolved. Apologies for the disruption.