Nuance Mix Platform US incident

Issues loading Projects

Minor Resolved View vendor source →

Nuance Mix Platform US experienced a minor incident on October 7, 2020 affecting Mix.nlu and Mix.dialog, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2020, 07:54 PM UTC
Resolved
Oct 07, 2020, 08:54 PM UTC
Duration
59m
Detected by Pingoru
Oct 07, 2020, 07:54 PM UTC

Affected components

Mix.nluMix.dialog

Update timeline

  1. investigating Oct 07, 2020, 07:54 PM UTC

    Observing issues loading projects. We are currently investigating the issue.

  2. monitoring Oct 07, 2020, 08:09 PM UTC

    The issue has been identified; services should be coming back online. We are actively monitoring.

  3. resolved Oct 07, 2020, 08:54 PM UTC

    The incident has been resolved.