Nuance Mix Platform US incident

Observing degraded performance with Auth

Minor Resolved View vendor source →

Nuance Mix Platform US experienced a minor incident on October 9, 2020 affecting Platform Auth, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2020, 01:14 AM UTC
Resolved
Oct 09, 2020, 01:42 AM UTC
Duration
27m
Detected by Pingoru
Oct 09, 2020, 01:14 AM UTC

Affected components

Platform Auth

Update timeline

  1. investigating Oct 09, 2020, 01:14 AM UTC

    We are currently investigating the issue. Users experiencing issues logging into Mix and obtaining client tokens.

  2. identified Oct 09, 2020, 01:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 09, 2020, 01:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2020, 01:42 AM UTC

    This incident has been resolved.