Nuance Mix Platform US incident

Issues loading Projects

Minor Resolved View vendor source →

Nuance Mix Platform US experienced a minor incident on October 27, 2020 affecting Mix.nlu and Mix.dialog, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2020, 09:18 PM UTC
Resolved
Oct 27, 2020, 09:26 PM UTC
Duration
8m
Detected by Pingoru
Oct 27, 2020, 09:18 PM UTC

Affected components

Mix.nluMix.dialog

Update timeline

  1. investigating Oct 27, 2020, 09:18 PM UTC

    Please be advised that some users are experiencing issues when loading projects. We are currently investigating.

  2. identified Oct 27, 2020, 09:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 27, 2020, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 27, 2020, 09:26 PM UTC

    This incident has been resolved.