Nuance Mix Platform US incident

Tools observing issues related to config & storage

Major Resolved View vendor source →

Nuance Mix Platform US experienced a major incident on March 11, 2021 affecting Configuration and Storage and Mix.dashboard and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2021, 07:24 PM UTC
Resolved
Mar 11, 2021, 08:47 PM UTC
Duration
1h 22m
Detected by Pingoru
Mar 11, 2021, 07:24 PM UTC

Affected components

Configuration and StorageMix.dashboardMix.nluMix.dialog

Update timeline

  1. investigating Mar 11, 2021, 07:24 PM UTC

    We are currently investigating the issue.

  2. identified Mar 11, 2021, 07:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 11, 2021, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2021, 08:47 PM UTC

    The incident has been resolved. Thank you.