Nuance Mix Platform US incident

Ongoing issue with Mix tools impacting all functionality

Major Resolved View vendor source →

Nuance Mix Platform US experienced a major incident on September 2, 2021 affecting Mix.api and Mix.dashboard and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2021, 04:04 PM UTC
Resolved
Sep 02, 2021, 04:55 PM UTC
Duration
51m
Detected by Pingoru
Sep 02, 2021, 04:04 PM UTC

Affected components

Mix.apiMix.dashboardMix Identity ProviderMix.nluMix.dialogMix Community

Update timeline

  1. investigating Sep 02, 2021, 04:04 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. investigating Sep 02, 2021, 04:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 02, 2021, 04:11 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 02, 2021, 04:27 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Sep 02, 2021, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 02, 2021, 04:55 PM UTC

    This incident has been resolved.