Nuance Mix Platform US incident

Observing issue(s) with accessing Mix Tooling as well as DLGaaS. Currently Investigating.

Major Resolved View vendor source →

Nuance Mix Platform US experienced a major incident on December 17, 2021 affecting Mix.api and Mix.dashboard and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2021, 03:15 PM UTC
Resolved
Dec 17, 2021, 07:21 PM UTC
Duration
4h 5m
Detected by Pingoru
Dec 17, 2021, 03:15 PM UTC

Affected components

Mix.apiMix.dashboardASRaaSMix Identity ProviderMix.nluMix.dialogDLGaaS

Update timeline

  1. investigating Dec 17, 2021, 03:15 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 17, 2021, 03:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 17, 2021, 03:45 PM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 17, 2021, 05:15 PM UTC

    We are continuing to investigate this issue.

  5. investigating Dec 17, 2021, 05:18 PM UTC

    We are continuing to investigate this issue.

  6. identified Dec 17, 2021, 05:25 PM UTC

    The issue has been identified and a fix is being implemented.

  7. identified Dec 17, 2021, 06:47 PM UTC

    We are continuing to work on a fix for this issue.

  8. resolved Dec 17, 2021, 07:21 PM UTC

    This incident has been resolved.