Nuance Mix Platform US incident

Investigating issues with login for some customers

Minor Resolved View vendor source →

Nuance Mix Platform US experienced a minor incident on May 25, 2022 affecting Mix.dashboard and Mix Identity Provider, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
May 25, 2022, 06:50 PM UTC
Resolved
May 27, 2022, 01:49 PM UTC
Duration
1d 18h
Detected by Pingoru
May 25, 2022, 06:50 PM UTC

Affected components

Mix.dashboardMix Identity Provider

Update timeline

  1. investigating May 25, 2022, 06:50 PM UTC

    We are currently investigating this issue.

  2. investigating May 25, 2022, 06:59 PM UTC

    Investigating issues with login for some customers related to their session cookies. Users experiencing issues are advised to clear cookies or switch to an incognito session.

  3. monitoring May 27, 2022, 12:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2022, 01:49 PM UTC

    This incident has been resolved.