Nuance Mix Platform US incident

Degraded performance due to issues in upstream cloud service

Minor Resolved View vendor source →

Nuance Mix Platform US experienced a minor incident on June 17, 2022 affecting Mix.api and DLGaaS and 1 more component, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2022, 05:17 AM UTC
Resolved
Jun 17, 2022, 09:20 AM UTC
Duration
4h 2m
Detected by Pingoru
Jun 17, 2022, 05:17 AM UTC

Affected components

Mix.apiDLGaaSDLGaaS

Update timeline

  1. investigating Jun 17, 2022, 05:17 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2022, 06:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2022, 09:20 AM UTC

    This incident has been resolved.