Nuance Mix Platform US incident

NLU models generated in Mix are not working in SpeechSuite

Major Resolved View vendor source →

Nuance Mix Platform US experienced a major incident on June 24, 2022 affecting Mix.nlu, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2022, 08:34 PM UTC
Resolved
Jun 25, 2022, 12:22 AM UTC
Duration
3h 48m
Detected by Pingoru
Jun 24, 2022, 08:34 PM UTC

Affected components

Mix.nlu

Update timeline

  1. investigating Jun 24, 2022, 08:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 24, 2022, 08:36 PM UTC

    Notice: Attention SpeechSuite customers: We are currently investigating potential issues with en-US builds being exported from Mix. We are investigating and will advise. Thanks for your understanding

  3. identified Jun 24, 2022, 10:42 PM UTC

    We've identified the issue and are deploying a fix.

  4. resolved Jun 25, 2022, 12:22 AM UTC

    This incident has been resolved.