NPM incident

Degradation of service when trying to access private packages

Major Resolved View vendor source →

NPM experienced a major incident on September 25, 2023 affecting www.npmjs.com website, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2023, 12:09 PM UTC
Resolved
Sep 25, 2023, 01:44 PM UTC
Duration
1h 34m
Detected by Pingoru
Sep 25, 2023, 12:09 PM UTC

Affected components

www.npmjs.com website

Update timeline

  1. investigating Sep 25, 2023, 12:09 PM UTC

    We've received an increase in report of users being unable to access their private packages. We are currently investigating the issue further.

  2. investigating Sep 25, 2023, 12:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 25, 2023, 01:21 PM UTC

    We have identified the root cause of the issue, have since rolled out a fix and we are closely monitoring. Users should have access to their paid features once again. We sincerely apologise for the inconvenience this might've caused.

  4. resolved Sep 25, 2023, 01:44 PM UTC

    This incident has been resolved.