Nowsta incident

NowstaPay service is currently down due to issue with out third party provider Synapse

Minor Resolved View vendor source →

Nowsta experienced a minor incident on January 23, 2023, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2023, 08:39 PM UTC
Resolved
Jan 25, 2023, 02:08 PM UTC
Duration
1d 17h
Detected by Pingoru
Jan 23, 2023, 08:39 PM UTC

Update timeline

  1. identified Jan 23, 2023, 08:39 PM UTC

    The issue has been identified, and we are working with our third-party provider, Synapse, to resolve it as quickly as possible. This issue is causing delays in any cashouts currently in progress. We have suspended the NowstaPay service until this issue is resolved.

  2. identified Jan 23, 2023, 08:39 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 24, 2023, 09:54 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. monitoring Jan 24, 2023, 09:57 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 25, 2023, 02:08 PM UTC

    This incident has been resolved.