Notion incident
Promotional offers may not apply correctly to subscriptions
Notion experienced a minor incident on September 3, 2026 affecting Administration, lasting 12h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 11:32 AM UTC
Status: Investigating We’re investigating an issue that may prevent eligible promotional offers from applying correctly to new or renewing subscriptions. Affected users may see an unexpected charge or may be unable to complete an upgrade. Affected components Administration (Degraded performance)
- monitoring Sep 03, 2026, 03:03 PM UTC
Status: Monitoring The issue has been resolved for new users. We are contacting known affected users to confirm that we will issue refunds today; it may take several days for refunds to appear, depending on bank processing times. Affected components Administration (Degraded performance)
- resolved Sep 03, 2026, 11:46 PM UTC
Status: Resolved This issue is now resolved. Affected components Administration (Operational)