Nosto incident

System-Wide Partial Outage

Major Resolved View vendor source →

Nosto experienced a major incident on October 12, 2018 affecting Onsite products and Integrations and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2018, 02:53 PM UTC
Resolved
Oct 12, 2018, 06:32 PM UTC
Duration
3h 38m
Detected by Pingoru
Oct 12, 2018, 02:53 PM UTC

Affected components

Onsite productsIntegrationsEmailsAdmin panelAPI

Update timeline

  1. identified Oct 12, 2018, 02:53 PM UTC

    We’re currently working an issue in one of our intermediate systems which is causing a partial outage throughout the Nosto service, including the admin interface. The issue has been pinpointed and we’re currently working on a fix.

  2. monitoring Oct 12, 2018, 03:11 PM UTC

    We have identified the cause of the issue and have deployed a fix which resolved the outage. System is operational, and our response team is monitoring the status.

  3. resolved Oct 12, 2018, 06:32 PM UTC

    This incident has been resolved.