Nosto incident

Recommendations and content are not appearing on websites

Major Resolved View vendor source →

Nosto experienced a major incident on November 19, 2021 affecting Onsite products and Admin panel, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2021, 04:12 PM UTC
Resolved
Nov 19, 2021, 06:33 PM UTC
Duration
2h 21m
Detected by Pingoru
Nov 19, 2021, 04:12 PM UTC

Affected components

Onsite productsAdmin panel

Update timeline

  1. investigating Nov 19, 2021, 04:12 PM UTC

    We are currently investigating an issue where recommendations are not being rendered on websites using Nosto. It is also affecting some views in the admin panel that are related to recommendations.

  2. monitoring Nov 19, 2021, 04:26 PM UTC

    A fix has been implemented and we are monitoring the situation.

  3. resolved Nov 19, 2021, 06:33 PM UTC

    This incident has been resolved.