Nosto incident

Partial outage for search due to frontend tooling issue

Critical Resolved View vendor source →

Nosto experienced a critical incident on February 10, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2023, 04:24 PM UTC
Resolved
Feb 02, 2023, 08:30 AM UTC
Duration
—
Detected by Pingoru
Feb 10, 2023, 04:24 PM UTC

Update timeline

  1. resolved Feb 10, 2023, 04:24 PM UTC

    The outage for some clients happened after a new functionality push to frontend tooling that is being used as the core of frontend implementation. The outage started on the 2nd of February, and soon after our frontend services team noticed it, we jumped on the resolution immediately. The same day we reverted the affected clients' frontend implementation to the previous version, and search was working as usual. We've carefully investigated why this mistake was pushed to production and changed the QA process accordingly, so it doesn't repeat.