Nosto incident

Major outage in Search and Category Merchandising 2 services.

Critical Resolved View vendor source →

Nosto experienced a critical incident on January 29, 2024 affecting Search & Categories, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2024, 09:05 AM UTC
Resolved
Jan 29, 2024, 09:25 AM UTC
Duration
19m
Detected by Pingoru
Jan 29, 2024, 09:05 AM UTC

Affected components

Search & Categories

Update timeline

  1. investigating Jan 29, 2024, 09:51 AM UTC

    We are currently investigating this issue.

  2. resolved Jan 29, 2024, 09:55 AM UTC

    A deployment to preemptively rotate user credentials resulted in those updated user credentials not being correctly applied. This led to a global outage of Search and Category Merchandising 2. The services have been restored and are up and running again. The outage lasted about 20 minutes. We are investigating what went wrong with the deployment and will put measures in place to prevent this in the future.