Nosto incident

We are investigating issues causing degraded functionality

Major Resolved View vendor source →

Nosto experienced a major incident on February 27, 2024 affecting UGC, lasting 8h 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2024, 01:52 PM UTC
Resolved
Feb 27, 2024, 10:20 PM UTC
Duration
8h 28m
Detected by Pingoru
Feb 27, 2024, 01:52 PM UTC

Affected components

UGC

Update timeline

  1. investigating Feb 27, 2024, 01:52 PM UTC

    We are investigating an issue with degraded functionality in the Nosto Commerce Experience Platform. This is impacting login using email and password at https://my.stackla.com . Work is in progress to identify the issue, and updates will be provided as information becomes available. Thank you for your patience.

  2. investigating Feb 27, 2024, 04:47 PM UTC

    UPDATE: We will provide next update within 6 hours. The issue is in a older part of the infrastructure that requires special skillsets to handle it and they will be available within 4-6 hours. We appreciate your patience.

  3. identified Feb 27, 2024, 08:09 PM UTC

    We have now identified the issue and preparing a fix.

  4. resolved Feb 27, 2024, 10:20 PM UTC

    This incident has been resolved.