Nosto incident

Recommendations and debug tool are not working as expected

Critical Resolved View vendor source →

Nosto experienced a critical incident on September 12, 2024 affecting Onsite products and API, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 03:00 PM UTC
Resolved
Sep 12, 2024, 03:12 PM UTC
Duration
11m
Detected by Pingoru
Sep 12, 2024, 03:00 PM UTC

Affected components

Onsite productsAPI

Update timeline

  1. investigating Sep 12, 2024, 03:00 PM UTC

    We experienced issues while showing recommendations and in debug tool set.

  2. identified Sep 12, 2024, 03:09 PM UTC

    Few of our API's are exposing to the huge and unexpected user traffic and this is exceeding our capacity limits. We already increases our resources in relevant integrations.

  3. resolved Sep 12, 2024, 03:12 PM UTC

    Issues was caused by a sudden increase of traffic and complex usage from a 3rd party that cause strain the platform resources. The issue was resolved by 3rd party and we took also action to mitigate by temporarily adding resources ensure smooth operations on the platform.