Nosto incident

Major outage in Nosto CXP

Critical Resolved View vendor source →

Nosto experienced a critical incident on October 3, 2024, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2024, 07:30 AM UTC
Resolved
Oct 03, 2024, 07:50 AM UTC
Duration
20m
Detected by Pingoru
Oct 03, 2024, 07:30 AM UTC

Update timeline

  1. monitoring Oct 03, 2024, 08:36 AM UTC

    We’ve identified what is causing the issue and are working on a to resolve the issue. An update will be provided once the issue has been resolved. Your patience is appreciated.

  2. resolved Oct 03, 2024, 08:39 AM UTC

    The cause of the outage was a failure of one of database servers, which caused problems in other parts of the system before the load was moved elsewhere and everything stabilised. We are investigating the exact cause of this.